Cancellation, Return and Damage Policy
Call (614) 219.9429
We apologize you might be unhappy with your purchase. At Fate Cakes we are always here to answer any questions about your order and we want to discuss any of your concerns or comments directly. You can read additional information below regarding our policies, but always know you can give us a call directly at (614) 219.9429
A general cupcake or cake pop cancellation must be received by calling Fate Cakes directly at (614) 219.9429 – 24 hours before order has been scheduled for delivery. All cancellations submitted online via www.fate-cakes.com or by Email will not be accepted.
For any cake or cookie order we ask for at least 2 days notice before delivery and if this is a custom cake order or a multi-tiered cake there is a minimum of one week’s notice for any cancellations.
All other requested cancellations which occur without prior notification will not be refunded. Fate Cakes also has the freedom to revoke a full refund if work has already been completed on the project.
Fate Cakes does not allow refunds of any order unless cancelled within 24 hours for standard cupcake or cake pops, 72 hours for any cake or cookie orders. Custom designed items will need to be cancelled prior to one week before order is scheduled for delivery.
We have the right to revoke a full refund if the team has already begun working on your specific project.
After leaving Fate Cake’s bakery, we take proper care of our treats during transit to each location but we are not liable for any damages which may occur after delivery. Our team will leave any packages within the best sheltered environment if there is no recipient to accept the package. We will also contact the person who ordered within a timely fashion regarding the delivery status if the box was left outside. (We will not contact if the recipient has accepted the package or another individual signed for the desserts).
Under special requests our team can bring the order back to our bakery if no one was able to accept the package – but another delivery fee will be processed before we leave again with the desserts.