Cancellation, Return and Damage Policy

Please Call (614) 219.9429 For Additional Questions. At Fate Cakes we are always here to answer any questions about your order and we want to discuss your concerns or comments directly.

Cancellations

A general dessert cancellation must be received by calling Fate Cakes directly at (614) 219.9429 – 24 hours before order has been scheduled for pickup. All cancellations submitted online via www.fate-cakes.com, Email, social media, or other messaging will not be accepted.

For any custom dessert order we ask for at least 3 days notice before delivery and if this is a multi-tiered cake there is a minimum of one week’s notice for any changes in the order or full cancellation.

All other requested cancellations which occur without prior notification will not be refunded. Fate Cakes also has the freedom to revoke a full refund if work has already been completed on the project; including but limited to, expedited and last minute items.

Refund

Fate Cakes does not allow refunds of any order unless cancelled within the guidelines listed above (“Cancellations”)

If you have issues with your dessert and are not satisfied discuss this at the time of pickup and a store credit will be honored if item is not accepted. After an item leaves the bakery, store credit will no longer be honored.

Damages

After leaving Fate Cake’s bakery, Fate Cakes is not responsible or liable for any damages during transit. All orders come contained in a box upon pickup and should be store properly using the graphic below.