Customer information:

Upon payment, all dessert, and recipient information is confirmed correct. This includes and is not limited to:  qty/size of desserts, flavors, special requests, delivery location, delivery date, recipient name and other personal information. Fate Cakes is not liable for any inaccurate or outdated information provided during the time of order. Fate Cakes is only responsible in producing the type/amount of desserts included in each order even if previous communication was made via phone, email, text, social media messages, etc. 

Pickup:

General pickup windows are based on pickup date. Please review the LOCATION/DELIVERY tab at the top of this page (main navigation) to view our current pickup dates and times. NO REFUNDS will be given for issues with pickup times. It’s suggested to pickup the day before a party if our times interfere with the event.

Packaging:

All desserts come in standard bakery packaging.

Order changes:

Dessert changes to an order can only be made prior to (2) two days before pickup. This includes but is not limited to: flavor, size, decoration and accents. 

Cancellations:

Cancellation requests are only available up to (2) days prior to pickup. No refunds if cancellation request occur less than (2) days prior to pickup.

Cancellations for bulk orders/special events:

Cancellation requests for bulk orders are only available up to (2) weeks prior to pickup. No refunds if cancellation request occur less than (2) weeks prior to pickup.